Verification Process

Modified on Mon, 11 Sep, 2023 at 10:00 AM

What documents are required for the verification process?

For verification, you'll need to scan a valid form of ID (like a passport or driving licence). Additionally, any relevant medical licences, certificates, or other pertinent materials should be provided. If applicable, also enter your GLN and ZSR numbers.

Why do I need to undergo a verification process?

The verification process ensures the safety and authenticity of the platform. It helps clients trust that they are interacting with legitimate, qualified professionals.

How long does the verification process take?

Verification on Sanzu typically ranges from 24-48 hours. This duration may fluctuate based on document clarity and current platform traffic. Rest assured, Sanzu is committed to expedient verifications.

Can I use the Sanzu app before my verification is complete?

While you can set up and customise your profile, certain functionalities (like accepting appointments and visibility to clients) will be restricted until your verification is complete.

What should I do if my verification is denied?

If your verification is denied, reach out to Sanzu support at support@sanzu.ch for clarification. Ensure that all documents you submitted are accurate and up-to-date.

Is my personal information safe during the verification process?

Absolutely. Sanzu implements robust security measures, including data encryption, to safeguard your sensitive information during verification.

Do I need to re-verify my credentials at any point?

Sanzu periodically conducts re-verifications to uphold the platform's integrity and ensure the credentials of professionals remain valid.

What's a GLN number?

GLN stands for "Global Location Number". It's a unique identification number used for locations, legal entities, or functions. In the healthcare context, it can be used to identify healthcare providers and practitioners.

What is a ZSR number?

The ZSR number is specific to Switzerland and is an identification number assigned to healthcare providers to facilitate billing and other administrative tasks.

Can clients view my verification status?

No, clients will only be able to see those have been verified as Sanzu permits only verified professionals on its platform. This ensures a trustworthy environment and instills client confidence.