Sign Up

Modified on Thu, 5 Oct, 2023 at 2:42 PM

How do I register as a treater on Sanzu?

To register as a treater on Sanzu:

Navigate to the Sanzu platform.
Look for the 'Sign Up' option, typically located at the top right or as a prominent button.
Start the registration by entering your email.
Set your password.
Ensure you tick the box indicating you accept Sanzu's terms and conditions and privacy policy.
Click 'Sign Up'.

Once you’ve registered, you'll need to confirm your email address and complete your Treater profile setup.

What documents do I need for verification?

For the verification process on Sanzu, treaters are required to:

Scan and upload a valid form of ID, such as a passport or driving licence.
Provide relevant medical licenses, certificates, or other materials.
If applicable, enter your GLN and ZSR numbers.

It’s essential to have these documents on hand to ensure a smooth verification process.

How can I log into my treater account?

To log into your treater account, navigate to the Sanzu platform and click on the 'Login' or 'Sign In' button. Enter the email and password you used during the sign-up process and click on 'Log In' or the equivalent button.

Can I use facial recognition to log in?

Yes, on the Sanzu mobile app, you can use facial recognition to log in. From the sign-in screen, tap the 'Face' icon located below the 'Sign In' button. Ensure your device supports facial recognition and that you've set it up in your device settings. As a backup, always remember your email and password for manual login. If you encounter any issues or need assistance, feel free to contact Sanzu support at support@sanzu.ch.

How long does the verification process take?

The verification process on Sanzu typically takes between 24 to 48 hours or even faster. The exact duration depends on the clarity of the submitted documents and the current volume of verifications in the queue. We understand the importance of timely verifications and strive to complete them as promptly as possible. If it's been longer than 48 hours and you haven't received a confirmation, please contact Sanzu support for assistance.

Can I change the email associated with my account after signing up?

Yes, you can change the email associated with your Sanzu account. To do this, navigate to your Profile and click on ‘Edit Profile’. From there, you'll have the option to change your display name, email address, and mobile number. Please note that changing your primary email is a significant action for security purposes. Once the change is made, our customer support team might reach out for confirmation to ensure the integrity of your account. Always ensure that your contact details, especially the email address, are kept up-to-date and accurate.