How can I respond to a review from a client?
As of now, Sanzu doesn't offer a direct response feature to client reviews. This functionality is expected in an upcoming update. Once available, you'll be able to go to the 'Reviews' section of your Sanzu Profile account and respond professionally and courteously to each review using the 'Respond' option.
Can I report a review that violates Sanzu's policies?
Absolutely. In the 'Reviews' section of your profile, each review has a 'Report' option. If you think a review goes against Sanzu's guidelines or is inappropriate, use this feature. Provide a concise explanation for your report, and the Sanzu Support team will investigate the concern.
How can I refer Sanzu to other treaters or clients?
Upon joining Sanzu, you will get a unique link in your welcome email. Use this link to introduce Sanzu to fellow professionals. Furthermore, Sanzu offers rewards for successful referrals, with details available [here]. Soon, you'll also be able to share your Sanzu profile directly with clients.
What benefits do I get from referring another treater?
Sanzu's referral program offers varied rewards, ranging from complimentary Sanzu usage to cash bonuses.
Is there a limit to how many treaters I can refer?
No, there's no ceiling to the number or type of professionals you can refer to Sanzu. However, a referral is deemed successful only when the referred individual commits to Sanzu for a minimum of 12 months.
How does the referral bonus work?
Once the person you referred successfully registers for 12 months, you'll receive the referral bonus mentioned in the program. The benefits can come in the shape of platform credits, discounts, or other incentives detailed in the referral program.
How do I share my referral link?
Navigate to your profile where your unique referral code and link are displayed. Sharing these ensures that any sign-up gets credited to your account, guaranteeing that you're rewarded for every successful referral.
How is my rating calculated?
Your Sanzu rating is an average of the feedback scores clients give. Factors taken into account may encompass appointment adherence, professionalism, service quality, and communicative efficacy. If a client selects positive traits like 'Easy to Talk To' or 'Gives Good Advice,' they contribute to improving your rating.
How can I improve my rating on Sanzu?
Enhancing your Sanzu rating hinges on providing top-notch service. Always be punctual, maintain professionalism, communicate transparently, address client concerns in a timely fashion, and motivate content clients to post affirmative reviews. Adopting a client-first mindset and continually seeking growth are key to a stellar rating.
Can I dispute a negative review?
If you think a review is either inaccurate, misleading, or infringes Sanzu's guidelines, you can flag it. Click on 'Report' adjacent to the concerning review in the 'Reviews' section. Offer a brief rationale for your dispute, and the Sanzu team will review the matter and decide on the next steps.
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