Telehealth

Modified on Thu, 7 Sep, 2023 at 4:02 PM

What is telehealth and how does it differ from in-person appointments?

Telehealth facilitates healthcare services through digital means, eliminating physical presence. Unlike in-person visits, telehealth uses video calls, messages, or audio calls, offering convenience, reduced travel, and wider access to healthcare specialists.

How do I schedule a telehealth appointment on Sanzu?

To book a telehealth session, navigate to 'Appointments' on Sanzu. Select 'Telehealth', choose your preferred treater, and pick a suitable time slot. Follow on-screen instructions to confirm.

Do all treaters offer telehealth services?

Not all treaters might offer telehealth services. However, Sanzu lists treaters with telehealth options, allowing users to filter and find professionals offering this convenient modality.

Is telehealth secure and private?

Absolutely. Sanzu prioritises user security and privacy, utilising encrypted communications and ensuring that telehealth sessions remain confidential, mirroring in-person healthcare privacy standards.

Can I reschedule or cancel a telehealth appointment?

Yes, under 'My Appointments' on Sanzu, locate the desired telehealth session. Options to reschedule or cancel are available, but ensure you check the treater's cancellation policy beforehand.

How do I ensure good audio and video quality during a telehealth session?

For best quality, use a stable internet connection, preferably Wi-Fi. Position your device in well-lit areas, ensuring clear visibility, and use headphones for clearer audio. Test settings in Sanzu's 'Telehealth Preferences' before the call.

Can I share my medical reports during a telehealth session?

Certainly! During your telehealth call on Sanzu, there's a 'Share File' or 'Attach Document' feature. Use this to securely send medical files or reports to the treating professional.

What should I do if the telehealth connection is lost?

If a connection drops, firstly, check your internet. If connectivity isn't the issue, re-access the session from 'My Appointments'. If problems persist, contact Sanzu's support at support@sanzu.ch for assistance.

Will my telehealth sessions be recorded or stored?

Sanzu values privacy, so telehealth sessions aren't recorded or stored unless explicitly mentioned or consented to by both parties involved. Always check Sanzu's privacy policy for clarity.

Can I review or rate my telehealth experience?

Yes, after your session, Sanzu prompts users to rate and provide feedback on the telehealth experience. Honest reviews assist in maintaining high-quality services and guiding other users.