Subscription & Premium Features

Modified on Mon, 11 Sep, 2023 at 8:57 AM

How can I upgrade to Sanzu's premium version?

To upgrade to Sanzu's premium version, navigate to 'Settings' in your app. Under 'Subscription', select 'Upgrade to Premium'. Follow the on-screen instructions to complete the process and unlock enhanced features.

What are the benefits and features of the premium subscription?

The premium subscription of Sanzu provides several perks including priority bookings, access to exclusive health content, no ads, advanced journaling tools, and 24/7 telehealth services. This version aims to give users a more comprehensive and personalised health experience.

Can I get a trial version before purchasing the premium?

Yes, Sanzu typically offers new users a limited-time trial version of the premium features. During this period, you can explore all premium functionalities. To activate the trial, head to the 'Subscription' section in the app.

How is the billing done for subscription services?

Billing for Sanzu's premium subscription is automated and linked to your chosen payment method, either credit card or digital wallet. Depending on your plan, you'll be billed monthly or annually, with notifications sent prior to each billing cycle.

Does Sanzu offer any loyalty programs or discounts for long-term users?

Sanzu values its loyal users and often introduces loyalty programs or discounts. Long-term subscribers might receive exclusive offers or price reductions. Always check the 'Offers' or 'Rewards' section in the app for current promotions.

How do I cancel or modify my subscription plan?

To modify or cancel your subscription, go to 'Settings' and click on 'Subscription'. Here, you can choose to change your plan or cancel it. Ensure you read cancellation terms to avoid unwanted charges.

Are there any exclusive features for premium users?

Absolutely! Premium users enjoy a range of exclusive features including ad-free browsing, premium health content access, priority appointment slots, and special discounts on partnered health products and services.

Can I switch between monthly and yearly billing?

Yes, within the 'Subscription' menu, you'll find options to switch between billing frequencies. Remember to review the terms, as annual subscriptions often come with discounts but longer commitment periods.

Does Sanzu offer family or group subscriptions?

Sanzu does cater to families or groups, offering bundled subscriptions that allow multiple users access under one plan. This provides cost savings and streamlined billing. Check 'Subscription Options' for more details.

How do I know when my subscription is up for renewal?

Sanzu sends reminders via email and in-app notifications as your renewal date approaches. Additionally, you can always view your subscription status and renewal date under the 'Subscription' section in the app.