Can a client share their notes or journal entries with me?
Yes, clients have the capability to share their personal notes or journal entries on Sanzu, giving you deeper insight into their experiences and thoughts.
How do I view a client's shared notes or entries?
After a client opts to share an entry or note, you'll receive a notification via Sanzu. Simply access the client's profile to view the content they've shared.
Can I comment on a client's shared note or entry?
Presently, direct commenting on a client's shared note isn't available. However, we're looking to implement this feature in an upcoming update to facilitate deeper discussions on specific points.
How secure are the client's shared notes or entries?
Security is a top priority for Sanzu. All shared notes and entries are encrypted, ensuring only authorised users can view them, thus maintaining their confidentiality.
Can I request a client to share a note or journal entry?
Absolutely. If you think accessing a client's notes or journal entries would offer a richer understanding of their condition, you can make a request via Sanzu. However, the decision to share rests with the client.
Can a client retract a shared note or entry?
Yes, clients maintain complete control over their shared content. If they choose, they can unshare or retract a note or entry at any given moment.
Can I attach a shared note or entry to a treatment note?
Yes, if the shared note is pertinent to the treatment, you can reference or incorporate it into your treatment notes, while always adhering to best practices and privacy guidelines.
Can a client share notes or entries with other treaters?
Clients can share their notes or entries with multiple treaters, promoting a team-based care approach. If you refer a client to another treater, the shared notes become accessible to the referred professional.
How can I encourage a client to share notes or journal entries?
Building a foundation of trust and highlighting the advantages of sharing—like optimised care and better comprehension of their sentiments—can motivate clients to share their notes.
Can I use information from shared notes or entries in my treatment plans?
Certainly. The insights from shared notes can offer invaluable context, allowing you to craft more effective and tailored treatment plans. As always, it's crucial to adhere to privacy standards and get the necessary consents when needed.
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