Top 10 FAQs

How do I book a consultation?

Booking a consultation is incredibly easy. Simply download the Sanzu App, browse through our wide range of therapists, and book either an online or in-person session in just a few taps. Say goodbye to the hassle of traditional booking systems.

Is it free to use?

The Sanzu app is free to download, and you pay only for the sessions you book. No hidden fees, just transparent pricing for your peace of mind. Start your wellness journey without any financial surprises.

Is my data secure? 

Your privacy is our priority. Rest assured, all your data and communications are encrypted and secure. Focus on your mental wellness; we've got the tech stuff covered.

How do I pay for a session?

Payments are a breeze with Sanzu. Use our secure in-app payment options to settle your session fees. Spend less time worrying about payments and more time focusing on your mental health.

Can I cancel a booking?

Absolutely, you can cancel your booking directly through the app. Just be sure to check your chosen therapist's cancellation policy to avoid any fees. Enjoy the freedom to change your mind.

Is there a rating system?

Yes, we value your feedback! After each session, you can rate your experience and leave a review. If you have additional feedback, feel free to email feedback@sanzu.ch. Your voice matters; help us improve.

Do you offer telehealth services?

Absolutely, Sanzu offers both online and in-person consultations. Choose the option that suits you best. Flexible options for your busy life.

What types of therapists are available?

Sanzu hosts a diverse range of professionals, from psychologists and psychotherapists to coaches and counsellors. Whatever your needs, we've got you covered.