Customer Support and Help

Modified on Thu, 28 Sep, 2023 at 2:49 PM

How can I access the knowledge base or FAQs?

You can access the knowledge base or FAQs from the main menu on the Sanzu platform. There's typically a section labeled "Help", "Support", or "FAQs". Clicking on this will lead you to a comprehensive list of commonly asked questions and their answers.

What's the best way to contact customer support?

For direct assistance, navigate to the "Contact Us" or "Support" section on Sanzu. Here, you'll find options like live chat, email support, or a helpline number. Choose the one that suits your preference. You can also contact our customer support at support@sanzu.ch.

Are there multilingual support options available?

Yes, Sanzu aims to cater to a global audience. In the "Support" section, there's often a language dropdown or options for different languages. Choose your preferred language for assistance.

How can I report technical issues with the platform?

To report any glitches or problems, go to the "Support" or "Help" section. There's typically a "Report an Issue" option where you can detail the technical problems you're facing for the team to investigate.

How can I provide feedback or suggestions for improvements?

Sanzu values user feedback. In the main dashboard or under the "Support" section, there's an option to "Provide Feedback" or "Suggest Improvements". This lets you share your insights and experiences for potential platform enhancement.

What is the response time for customer support queries?

Sanzu's customer support aims to respond quickly. Typically, for live chats or phone calls, the response is almost immediate. For emails, you can expect a reply within 24 hours, depending on the query's complexity.

How do I use the helpdesk portal?

The helpdesk portal is user-friendly. After accessing it from the main menu, you'll find categorised topics and solutions. You can also use the search bar to find specific issues or browse through different sections.

Are there any known issues or updates I should be aware of?

Sanzu's platform usually has a section like "Updates" or "Notices" where they post any ongoing issues or recent updates. Regularly checking this or subscribing to Sanzu's notifications ensures you stay informed.

Can I request a call back from customer support?

Definitely! In the "Contact Us" or "Support" section, there's usually a "Request a Call Back" option. Provide your phone number and preferred time, and a representative will reach out to you.

Is there a community or forum where I can discuss issues or share experiences?

Yes, Sanzu often has a "Community" or "Forum" section. Here, users can discuss topics, share experiences, and seek advice from peers. It's a space for collaborative understanding and learning.