Customer Support

Modified on Mon, 11 Sep, 2023 at 10:45 AM

How do I use the self-service FAQs and knowledge base?

Accessing the Sanzu Self Service FAQ’s and Knowledge Base is easy. Visit the designated section on our platform. You can search or browse through categories to find answers. An in-app link to this resource will also be made available in the near future.

How can I contact Sanzu customer support?

Reaching out is simple. On Sanzu, navigate to ‘Profile’, then to ‘Other Settings’, and click on 'Contact Us'. Provide your email, mobile number, and details of your query.

Can I chat with customer support via the platform?

Yes, Sanzu offers a live chat feature. By using this, you can instantly connect with a support representative for real-time assistance.

How can I access the helpdesk portal?

The helpdesk portal can be accessed both via the provided link and directly on the platform. Once you click on it, you'll be redirected to a dedicated portal where you can track your support queries and find answers to frequently encountered problems. You can also contact us at support@sanzu.ch.

What is the usual response time from Sanzu customer support?

Sanzu customer support typically responds within a window of 24-48 hours. Our team strives to address all queries as promptly and effectively as possible.

How do I report a bug or a technical issue?

To report any technical issues, kindly reach out directly to Sanzu support. This can be done through the in-app chat or by selecting the ‘Contact Us’ option within the ‘Other Settings’ section. When reporting, provide detailed information about the issue you've faced to help our support team resolve it quickly.

Can I request a new feature on Sanzu?

Yes, of course! Sanzu always welcomes feedback and suggestions for improvement. To request a new feature or functionality, get in touch with our customer support. This can be done either through the in-app chat or via the ‘Contact Us’ option in ‘Other Settings’. Your ideas help us make Sanzu even better!

How do I provide feedback about my experience using Sanzu?

Your feedback is invaluable to us. To share your experiences or provide comments on the platform, please connect with our customer support. This can be achieved through the in-app chat or by using the ‘Contact Us’ option found in ‘Other Settings’. We're always eager to hear from our users!

How can I get involved in the Sanzu community for treaters?

Engaging with the Sanzu community is a great way to network and share insights with fellow treaters. Check out the 'Events' sections on our website. Here, you'll discover upcoming events, webinars, forums, and discussions tailored for treaters. Dive in, connect, and be part of our growing community!